IN SHORT

If a manufacturing defect is identified, we will happily provide you with a replacement. 

If you're dissatisfied with the product, you can return it or exchange it, within 30 days of receiving it.

The responsibility for shipping and handling of the item to be returned will be yours.

IN DETAIL

If your product arrives damaged, defective, or incorrect, what steps should you take? 

No need to fret – we'll swiftly replace it with the correct item you ordered. 

In the event that you receive products you didn't order, or they're damaged or defective, please retain them in their original packaging and reach out to us via email at hello@tramora.com, providing our representative with the relevant details of your package. To expedite the process, our Customer Support team may request visual evidence, such as photos or videos, of the products.

You may return or exchange your Tramora, unused and in original packaging, within 30 days of purchase. 

Please email hello@tramora.com with your order details to initiate the return.
Please note we DO NOT refund or exchange products that are:

• Used
• Without the original packaging
• Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
• Damaged by misuse or activities other than the intended purpose.

Your refund will be processed as soon as the product you have returned is received by our Quality Assurance Team, which may take a week and it is confirmed that it fits within our Returns Policy.

Once the return has been approved, it takes 1-2 business days for the refund to be made to your original payment method.

Please note shipping and handling charges are non-refundable.In the case of a manufacturing defect on an international order, we will send a replacement with photographic proof of defect.

The price of the bag is inclusive of the Import taxes, duties, VAT, tariffs or customs fees levied.

We will not process a refund on packages marked as Return to Sender.

Rejecting receipt of a package (a.k.a., "Return to Sender", or "RTS") is considered returning the package without a return request initiated with out team and may be charged up to 50% of the retail value as a restocking fee. Any fees or shipping charges incurred by the unauthorized return of the package will be re-billed to the customer in the form of a deduction from any applicable refund amount. In cases where the rejected package costs more than the order itself, a refund is not possible.

Any shipping and/or customs charges billed to a Tramora shipping account and not explicitly authorized by Tramora will be billed to the customer.

Tramora is not responsible for invalid shipping addresses; we will ship to the address you provide on your order. Tramora is also not responsible for a customers’ failure to respond to a carriers’ pickup instructions. Undeliverable orders will either be Returned to Sender or destroyed by the ground carrier and will NOT be replaced nor refunded.